Below are Holland Clinic Inc.'s privacy practices. 

Holland Clinic Inc. Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. This notice applies to Holland Clinic Inc. (and all affiliates) and its medical staff, employees and other health professionals who are approved to provide services at its facilities

Understanding Your Health Record / Information

Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your health or medical record, serves as a:

·         basis for planning your care and treatment

·         means of communication among the many health professionals who contribute to your care

·         legal document describing the care you received

·         means by which you or a third-party payer can verify that services billed were actually provided

·         a tool in educating health professionals

·         a source of data for medical research

·         a source of information for public health officials charged with improving the health of the nation

·         a source of data for facility planning and marketing

·         a tool with which we can assess and continually work to improve the care we render and the outcomes we achieve

Understanding what is in your record and how your health information is used helps you to:

·         ensure its accuracy

·         better understand who, what, when, where, and why others may access your health information

·         make more informed decisions when authorizing disclosure to others

Your Health Information Rights

Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the information belongs to you. You have the right to:

·         request a restriction on certain uses and disclosures of your information

·         obtain a paper copy of the notice of information practices upon request

·         inspect and/or receive a copy your health record (a fee of $US 0.05 per page (five cents per page)MAY be applied to large records)

·         request an amendment or correction to your health record

·         obtain an accounting of disclosures of your health information

·         request communications of your health information by alternative means or at alternative locations

·         revoke your authorization to use or disclose health information except to the extent that action has already been taken

Our Responsibilities

Holland Clinic Will:

·         maintain the privacy of your health information

·         provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you

·         abide by the terms of this notice

·         notify you if we are unable to agree to a requested restriction

·         accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations

We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. We will not use or disclose your health information without your authorization, except as described in this notice.

For More Information or to Report a Problem

If you have a question and would like additional information, you may contact the Privacy Officer at (505) 232-6818. If you believe your privacy rights have been violated, you can file a complaint with the Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint. Please submit your question or complaint in writing and mail to: Privacy Officer, Holland Clinic Inc., 2301 San Pedro Drive Northeast, Suite B, Albuquerque, New Mexico 87110.

Examples of Disclosures for Treatment, Payment and Health Operations

We will use your health information for treatment.

Information obtained by a nurse, physician, or other member of your healthcare team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of the members of your healthcare team. We will also provide your physician or a subsequent healthcare provider with copies of various reports that should assist him or her in treating you once you are discharged from this hospital.

We will use your health information for payment.

A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used.

We will use your health information for regular health operations.

Quality Improvement: Members of the medical staff, the risk or quality improvement manager, or members of the quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.

Business Associates: There are some services provided in our organization through contacts with business associates. When these services are contracted, we may disclose your health information to our business associate so that they can perform the job we have asked them to do and bill you or your third-party payer for services rendered. To protect your health information, however, we require the business associate to appropriately safeguard your information.

Directory: Unless you notify us that you object, we will use your name, location in the facility, general condition, and religious affiliation for directory purposes. This information may be provided to people who ask for you by name. If you prefer total anonymity, please notify us.

Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care your location and general condition.

Communication with family: Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friend or any other person you identify, health information relevant to that person’s involvement in your care or payment related to your care.

Research: We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.

Marketing: We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Fund-raising: We may contact you as part of a fund-raising effort.

Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.

Workers compensation: We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.

Public health: As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Correctional institution: Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.

Law enforcement: We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.

New Mexico Prescription Monitoring Program: As required by State law, we report all controlled substance prescriptions dispensed from our office to the New Mexico Board of Pharmacy’s “Prescription Monitoring Program” (PMP).  The PMP is designed to help the State monitor controlled substances dispensed in New Mexico. It was implemented mostly to help combat the growing epidemic of prescription painkiller abuse and overdose but it covers ALL controlled substances including non-narcotic medications like appetite suppressants. We are also required to examine the online PMP record of new patients in order to ensure that they are not receiving weight loss drugs from another practitioner. If a patient IS receiving weight loss medications from another practitioner, we cannot prescribe more. Furthermore, if a patient deliberately lies to us in order to conceal other prescriptions we may be required to report this concealment to the PMP. This has never presented an obstacle to treatment for any patient so far. Information on the PMP is available ONLY to licensed New Mexico prescribers and to law enforcement. We NEVER examine a patient’s PMP record unless we are required to do so by law.

Federal oversight agency: Federal law makes provisions for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more patients, workers, or the public.